Purpose – The purpose of this paper is not only to gauge the extent of technical efficiency in 31 state road transport undertakings (SRTUs) operating in India but also to explore the most influential factors explaining its variations across SRTUs. Design/methodology/approach – Three popular...

Purpose – The paper aims to focus on improving the methodology and developing the model of choice of optimal investment object using benchmarking tools that eliminate the drawbacks of existing approaches. Design/methodology/approach – The methodological basis of the proposed model is...

Purpose – In a context of international economic crisis the improvement in the efficiency and productivity of public services is seen as a way to maintain high-quality levels at lower costs. Increased productivity can be promoted through benchmarking exercises, where key performance indicators...

Purpose – The purpose of this paper is to determine the relative efficiencies of public sector hospitals in Uttarakhand, India. Design/methodology/approach – The study use data of public hospitals collected from Directorate of Medical Health and Family Welfare, Government of Uttarakhand,...