Wibowo, Andreas; Alfen, Hans Wilhelm - In: Benchmarking: An International Journal 22 (2015) 4, pp. 588-609
Purpose – The purpose of this paper is to present a yardstick efficiency comparison of 269 Indonesian municipal water utilities (MWUs) and measures the impact of exogenous environmental variables on efficiency scores. Design/methodology/approach – Two-stage Stackelberg leader-follower data...