The implementation of more complex lean initiatives in the public sector of the economy is critical for quality …

findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives.  …

The influence of quality on customer perceptions and thereby consumption behavior has led some analysts to call quality … that quality is vital and that every company needs to have a well‐designed and executed quality program in place …. Unfortunately, quality programs often fail to deliver the outstanding – parts per million – quality that is required for competitive …

Benchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications …

evolution of a generic outsourcing process. In accordance with the principles of total quality management, this paper describes …

Purpose – To use quality function deployment (QFD)/benchmarking for building an optimal activity‐based costing (ABC …

Service Profile, which for the first time compares performance on a number of quality indicators for the populations of 21 … quality is also likely to be a spin‐off from the use of the Profile in the sector. Originality/value – Having key DHB mental … health quality information in one place and being able to compare individual DHB performance with minimum, medium and maximum …