Purpose – The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO 9000, and company size on its implementation. Design/methodology/approach – A framework, comprised of...

Aims to examine the state of leadership and HR focus in TQM research in Australia from published literature and to determine areas for future research. The literature search covered 31 reputable referred journals over the years 1985‐1999 and identified 90 articles which focused on aspects of...

This paper examines and compares the total quality management (TQM) practices and organizational performances of small to medium enterprises (SMEs) with and without ISO 9000 certification in Malaysia. A quality measurement framework is developed for this paper based on the critical success...

Outsourcing is a management approach by which an organization delegates some non‐core functions to specialized and efficient service providers. In the era of “global market” and “e‐economy”, outsourcing is one of the main pillars of the new way to conceive the relationships among...

The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by enabling the cost‐effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process...

Purpose – To determine the current state of knowledge related to performance measures and their degree of implementation in small and medium enterprises (SMEs) in England. Design/methodology/approach – The paper starts with a literature review and then goes on to discuss the methodology...

Purpose – To report on the lessons learned during the implementation of TQM principles in Air China as a response to the dramatic changes in both international and domestic markets. Design/methodology/approach – This research work is based on analysing secondary case studies in the airline...

Purpose – To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions. Design/methodology/approach – Various human factors affecting the TQM culture in an organization are...

Purpose – This paper seeks to shift the focus to the implications of various quality management systems, as a pervasive feature of modern organisational life, for business excellence. Design/methodology/approach – A mail‐based survey is conducted among a total of 150 UK‐based European...

Purpose – The organisation‐wide drive towards total quality management (TQM) and the call for sound corporate governance require that Maltese internal audit (IA) units benchmark their operations as a first step towards the critical evaluation of their processes and the management of change....