Purpose: The main purpose of this study is to develop a model for prioritizing the critical success factors (CSF) of enterprise resources planning (ERP) based on the enablers of organizational agility (OA). Design/methodology/approach: First, the CSFs of ERP and the enablers of OA have been...

Purpose – The purpose of this paper is to present a new warranty model to improve warranty management. As a case study, the developed model has been applied on an industrial vehicle manufacturing company. The model is composed of quality function deployment (QFD) and interval-based analytical...

Purpose – The purpose of this paper is to describe and implements an analytic hierarchy process (AHP)-QFD model for selecting the best location from an organization point of view which picks the site with the best opportunity requirements. Integration of AHP-QFD process gives us a new approach...

Purpose – The purpose of this paper is to examine the need for a statistical approach in the development of personnel aspiring for a technical manager/technical team leader position in order to increase corporate profitability. It outlines the details of management training for managerial...