Manzini, Raffaella; Lazzarotti, Valentina - In: Benchmarking: An International Journal 13 (2006) 5, pp. 596-618
Purpose – The issue investigated in this work is relative to the features of the information sub‐systems supporting specific university administrative processes (accountancy, personnel management, student services). This paper attempt: to develop a benchmarking model; and apply the suggested...