Purpose – The purpose of this paper is to investigate and highlight that the application of leagility can be possible in mass services as one type of services. Design/methodology/approach – This paper describes a case study and considers the concept of the leagility in a mass service...

Purpose – The purpose of this paper is to analyze the production processes utilized by the global construction industry. Design/methodology/approach – This paper discusses the history of the construction industry with a specific focus on the evolution of lean production systems (LPSs) that...

Purpose – The purpose of this paper is to understand the production processes utilized by the Malaysian construction industry (MCI). Design/methodology/approach – The paper follows an earlier work published in this journal in which the authors analyze the global construction industry...

Purpose – The purpose of this paper is to examine the use of specific supply chain information technologies (IT) for e‐commerce, e‐procurement, and enterprise resource planning (ERP), when implementing lean practices to achieve mass customization (MC) performance. The study further...

Purpose – Toyota's management system, more formally known as the Toyota production system (TPS) is one of the most benchmarked business improvement strategies in modern industry. While many companies try to emulate Toyota's success using a variety of different approaches, most practitioners...

Purpose – The purpose of this paper is to demonstrate the relationships between lean manufacturing (LM) principles and concurrent engineering approach to new product development (CENPD). Design/methodology/approach – A survey instrument based on a number of critical factors was used to...