Purpose: Expert systems are computer-based systems that mimic the logical processes of human experts or organizations to give advice in a specific domain of knowledge. Fuzzy expert systems use fuzzy logic to handle uncertainties generated by imprecise, incomplete and/or vague information. The...

Purpose: The purpose of this study is to evaluate two supply chain resilience key elements of vulnerability and capability in the automotive industry. Design/methodology/approach: We propose a fuzzy approach for statistical hypothesis testing and analyze two research hypotheses by synthesizing...

Purpose: Customer differences and similarities play a crucial role in service operations, and service industries need to develop various strategies for different customer types. This study aims to understand the behavioral pattern of customers in the banking industry by proposing a hybrid data...

The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by enabling the cost‐effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process...

Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in...

Purpose – The overwhelming majority of scientists agree the earth's temperature has risen during the past century. Nature maintains a balance to keep the earth's average surface temperature at 59 degrees Fahrenheit. About 59 degrees is to earth what 98.6 degrees is to our body. Although, the...

Purpose – The US Government adopted the base realignment and closure (BRAC) to resolve the military, economic and political issue of excess base capacity. There have been five rounds of BRAC since 1988, and more are expected to come in the years ahead. The complexity of the closure and...

Purpose – Promoting security, stability and cooperation is the raison d'être of the North Atlantic Treaty Organization (NATO) and these are the aims of its strategy of membership enlargement. The incentive of NATO membership has led some former Warsaw Pact applicant countries to reform their...

Purpose – The high expenditures in information technology (IT) and the growing usage that penetrates the core of business have resulted in a need to effectively and efficiently evaluate strategic IT investments in organizations. The purpose of this paper is to propose a novel two‐dimensional...

Purpose – This paper aims to propose a new benchmarking framework that uses a series of existing intuitive and analytical methods to systematically capture both objective data and subjective beliefs and preferences from a group of decision makers (DMs). Design/methodology/approach – The...