to medium enterprises (SMEs) with and without ISO 9000 certification in Malaysia. A quality measurement framework is …

A study was conducted to evaluate the manufacturing practices in the electronic and electrical firms of Malaysia based …

Purpose – The purpose of this paper is to present a conceptual framework for benchmarking implementation in small … begins with the review on the definition of SME and a comparison of the characteristics of SMEs and large organizations. It … presents the need for a framework and its relationship with benchmarking and TQM. This is followed by reviewing the …

Purpose – To explain the factors of benchmarking adoption as experienced by companies in Malaysia in which benchmarking … classify the benchmarking adopter and non‐adopter. It was also utilized to determine which of the independent variables would … contribute to benchmarking adoption. Findings – The finding from discriminant analysis revealed that employee participation was …

with ISO 9000 were selected. The questionnaire only covered eight areas of benchmarking and was analysed using descriptive … manufacturing companies to implement best practices and benchmarking to improve their practices.  …

a micro level to researchers. It is in this context, the objective of this paper is to suggest a benchmarking method …

showed that benchmarking has been little used by non‐profit organizations in Australia to date. This seems to mirror the …Purpose – This paper aims to examine the use of benchmarking as a management technique in the Australian non …‐profit sector. Benchmarking has great potential benefit for the non‐profit sector, particularly given the reliance of non …

increasingly applied to commerce, is used to evaluate the relative performance of three major banks in Australia. The purpose of … analysis. Findings – Benchmarking performance indicators are essentially finding the representative indicator from the existing …