Ahmed, Waqar; Najmi, Arsalan; Kusi-Sarpong, Simonov; … - In: Benchmarking: An International Journal 28 (2021) 6, pp. 2023-2046
Purpose: This research aims to propose a framework for measuring customer loyalty for third party logistics (3PL) industry by exploring the attributes that are more attractive to customers and ascertain the mechanisms for increasing customer loyalty in 3PL industry. Design/methodology/approach:...