Sadiq Sohail, M.; Boon Hoong, Teo - In: Benchmarking: An International Journal 10 (2003) 1, pp. 37-53
This paper examines and compares the total quality management (TQM) practices and organizational performances of small to medium enterprises (SMEs) with and without ISO 9000 certification in Malaysia. A quality measurement framework is developed for this paper based on the critical success...