and competitiveness of service organisations and thus provide potential benchmarking criteria. Yet perceived service …The adoption of benchmarking techniques has increased over recent years, yet service organisations have been relatively … benchmarking criteria. Consumers of three service sectors – health (family planning); education/professional (accountancy training …

practices and policies are instrumental in improving its competitiveness. The QCI can be effectively employed for benchmarking … terms of the impact on the degree of competitiveness imparted to a firm by a competitiveness dimension. In this paper, we … propose a quantitative measure – quality competitiveness index (QCI) – to determine the degree to which a firm’s quality …

Purpose – The purpose of this paper is to present a new method for benchmarking, which allows the construction of … scales of competitiveness for the comparison of products using Item Response Theory (IRT). Design …/methodology/approach – Theoretically, the method combines classic benchmarking process steps with IRT steps and demonstrates through mathematical models …

almost all firms can benefit from benchmarking their competitive responses to pioneering new product introductions. This … opportunity for benchmarking firms’ competitive responses.  …

This study suggests that the most recent developments in the content, forms and targets of benchmarking represent a … – competence, and as an option, network benchmarking. In the second phase these generations are then categorised by further … analysing and conducting benchmarking processes. It covers the newest forms of benchmarking and is suitable for different …

Examines the practical experience of benchmarking in the UK local government sector during the period leading to the … control, benchmarking has been subsumed under the wider practice of performance measurement in the sector. A critical factor … benchmarking: benchmarking as a rigorous and challenging scrutiny of local government processes; and benchmarking as an instrument …

A theoretical model, which describes continuous improvement and benchmarking processes, was developed. The model was … benchmarking with respect to reducing costs, improving performance, minimising organizational change and assessing performance …

Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK …‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public … and private sector organisations. Also investigates the disincentives to benchmarking activity experienced by practising …