Purpose – The purpose of this paper is to propose a multi‐criteria decision making (MCDM) approach to evaluate product design alternatives in respect to the customer requirements. Design/methodology/approach – This paper reports a systematic approach developed to concurrently satisfy the...

Managers at leading companies recognize that the key to competitive success is to meet the real needs of customers better than the competition. These companies have adopted well‐crafted strategies that have driven a revolution of restructuring and reengineering. The objective of these...

Purpose – The paper aims to give a quantitative assessment of the benefits obtainable by using information and communication technologies to integrate the order‐to‐payment process involving manufacturers and specialized retailers in the home appliances industry. Design/methodology/approach...

Purpose – Globalisation and liberalization of today's markets economy has posed new challenges to all manufacturing organizations, irrespective of their size and sector, for effective utilization of advanced manufacturing technologies (AMTs) for sustaining their competitiveness. The purpose of...