This paper discusses some concepts between quality performance and benchmarking. It explains the conduct of a … current performance gaps and project the future performance level. The results suggest that the roaming service providers … and customer acceptance test. In addition, they should employ appropriate performance indicators and measurements …

most apparent changes in T&D are the shift to performance improvement and the use of technology. Thus the skills, knowledge …

A process of benchmarking implies the use of a model of representation and evaluation of the performance allowing a … then be carried out. The model that we propose provides a vision of the performance of each company on several successive …

Many organizations include benchmarking as a component of their performance management system. Often, a performance … index is used to quantify the ability of an organizational entity to operate successfully. Benchmarking a performance index … performance data over a period during which changes occurred within the organization. Benchmarking will also be ineffective when …

performance. Other findings based on the impact of length of operation on performance are also reported. The paper discusses the …

practices (SCMP) on supply chain performance (SCP) in the electronics industry in Malaysia. Design/methodology/approach – The … that includes combination of comprehensive practices and system approach towards the overall performance of the supply …

Purpose – This paper aims to discuss the development and use of a green logistics performance index (GLPI) for easy … comparison of performance among industries and countries. It uses the survey data collected from the home electronic appliance … industry in China and Japan as an example to demonstrate the index development process and compare the performance of green …

the performance evaluation tool and to integrate the outcome of the benchmarking process for planning, design and … study explained. In the analysis, the performance gap was compared within the scheme. The causes of the performance gap and … the action required for closing the performance gap were explored. Data envelopment analysis was done for different sets …

Purpose – Finding groups of similarly performing organizations for strategic or tactical performance comparison has … to that usual in performance analysis. Design/methodology/approach – Two linked optimisations find the minimum number of … solutions are generated and must be considered in the final synthesis. The method is illustrated by finding performance groups …