Pin Lee, Yean; Zailani, Suhaiza; Lin Soh, Keng - In: Benchmarking: An International Journal 13 (2006) 5, pp. 548-565
Purpose – To explain the factors of benchmarking adoption as experienced by companies in Malaysia in which benchmarking is one of the way to create a sense of urgency by telling them where they are, how good they have to be, and what they have to do to get there. Design/methodology/approach...