Chaves, Rafael; Mozas, Adoración; Puentes, Raquel; … - In: The Service Industries Journal 31 (2010) 12, pp. 2033-2050
The design and the content of a website that is positively valued by the firm's stakeholders can become a source of competitive advantage. In recent years, information on the extent to which the firm undertakes its social responsibility and environmental protection efforts is gaining increasing...