Abu Arqoub, Muath; Ghanbaripour, Amir Naser; Langston, Craig - In: Built Environment Project and Asset Management 13 (2023) 4, pp. 509-534
Purpose This research aims to develop and test a model for measuring end-user satisfaction (EUS) in a practical manner and then statistically verify its reliability and validity. Design/methodology/approach A comprehensive list of attributes using extensive literature review, focus group and...