collected from clients, consultants and contractors in Malaysia’s construction industry. In-depth interviews were conducted to … project, relationships between clients, contractors and consultants also improve significantly. Research limitations … collected from only three regions in Malaysia. Practical implications – Clients need to take the lead in adopting relational …

Purpose Clients’ satisfaction is often associated with performance in the construction industry. Organisations that … achieve very high ratings of clients’ satisfaction improve their positions in the marketplace. Many clients are often …/or contractors perceive the subject of clients’ satisfaction. Design/methodology/approach The study applied qualitative research …