The assembly line was invented in 1913 and has been in continuous operation ever since. It is the most familiar form of mass production. Both praised as a boon to workers and condemned for exploiting them, it has been celebrated and satirized. (We can still picture Chaplin’s little tramp...

This study investigated whether employees' perceived underemployment is associated differently with in-role behaviours and two forms of organisational citizenship behaviours and whether there is any difference in such relationships between in-group and out-group subordinates. Results of 304...

Investors and analysts often need to look into a firm’s operations more deeply than traditional financial statements and models allow. This book describes newly developed tools for using operations metrics to discern and influence the valuation of a firm. It is the first to present these...