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~isPartOf:"Bulletin of comparative labour relations"
~isPartOf:"Economic and industrial democracy : EID ; an international journal"
~isPartOf:"European journal of industrial relations"
~subject:"Callcenter"
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Callcenter
Arbeitnehmerschutz
32
Employment protection
32
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19
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17
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15
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Doellgast, Virginia
4
Aparicio-Valverde, Mireia
2
Batt, Rosemary L.
1
Bono, Andrea del
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1
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1
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Otter, Casten von
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1
Sørensen, Ole H.
1
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1
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1
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Bulletin of comparative labour relations
Economic and industrial democracy : EID ; an international journal
European journal of industrial relations
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
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ECONIS (ZBW)
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1
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
2
Special issue: Institutional change and labour market segmentation in European call centers
Doellgast, Virginia
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003915909
Saved in:
3
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
4
Institutional change and the restructuring of service work in the French and German telecommunications industries
Doellgast, Virginia
;
Nohara, Hiroatsu
;
Tchobanian, Robert
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 373-394
Persistent link: https://www.econbiz.de/10003915956
Saved in:
5
Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
Saved in:
6
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
7
Collective bargaining and temporary contracts in call centre employment in Austria, Germany and Spain
Shire, Karen A.
;
Schönauer, Annika
;
Aparicio-Valverde, …
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 437-456
Persistent link: https://www.econbiz.de/10003916053
Saved in:
8
The political economy of trade union strategies in Austria and Germany : the case of call centres
Holst, Hajo
- In:
European journal of industrial relations
14
(
2008
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10003666022
Saved in:
9
Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio
- In:
Economic and industrial democracy : EID ; an …
29
(
2008
)
2
,
pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
Saved in:
10
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
1
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