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~isPartOf:"Bulletin of comparative labour relations"
~isPartOf:"Economic and industrial democracy : EID ; an international journal"
~isPartOf:"Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde"
~subject:"Callcenter"
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Callcenter
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Bulletin of comparative labour relations
Economic and industrial democracy : EID ; an international journal
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
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ECONIS (ZBW)
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date (oldest first)
1
Praxis- und Forschungsrelevanz von Trainings
Hochholdinger, Sabine
;
Rowold, Jens
;
Schaper, Niclas
- In:
Evaluation und Transfersicherung betrieblicher …
,
(pp. 13-29)
.
2008
Persistent link: https://www.econbiz.de/10003737879
Saved in:
2
Eine Feldstudie zu individuellen und organisationalen Einflüssen auf Wünsche und Erwartungen von Trainingsteilnehmern
Rowold, Jens
- In:
Evaluation und Transfersicherung betrieblicher …
,
(pp. 67-75)
.
2008
Persistent link: https://www.econbiz.de/10003737887
Saved in:
3
Konstruktion von Leistungsbeurteilungsinstrumenten zur Transferevaluation
Rowold, Jens
;
Baumgartner, Marc
- In:
Evaluation und Transfersicherung betrieblicher …
,
(pp. 76-89)
.
2008
Persistent link: https://www.econbiz.de/10003737889
Saved in:
4
Evaluation eines unternehmensweiten Trainings zur Kundenorientierung in Call Centern auf den vier Ebenen nach Kirkpatrick
Rowold, Jens
- In:
Evaluation und Transfersicherung betrieblicher …
,
(pp. 90-100)
.
2008
Persistent link: https://www.econbiz.de/10003737890
Saved in:
5
Laufbahnbezogene Einstellungen und ihre Auswirkungen auf den Trainings- und Transferprozess : Ergebnisse einer Längsschnittstudie
Rowold, Jens
- In:
Evaluation und Transfersicherung betrieblicher …
,
(pp. 101-110)
.
2008
Persistent link: https://www.econbiz.de/10003737893
Saved in:
6
Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio
- In:
Economic and industrial democracy : EID ; an …
29
(
2008
)
2
,
pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
Saved in:
7
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
8
Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001556196
Saved in:
9
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
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