Schlüter, Tobias; Busch, Ramona; Hartmann-Wendels, Thomas - 2012
products. We find that a bank's operational efficiency is priced in bank loan rates and alters interest-setting behavior … frontier analysis to comprehensively capture cost efficiency, we take the bank customers' perspective and demonstrate the …. Specifically, we establish that a higher degree of operational efficiency leads to lower loan markups, which involve more …