analyzes to what extend the existing literature supports economically informed decisions within flexibility design. Further …

Service systems engineering (SSE) focuses on the systematic design and development of service systems. Guided by a … to actionable design theories, methods and approaches for systematically designing, developing and piloting service … as piloting IT-based innovations, design research or action research are the most promising for SSE research. As an …

<Para ID="Par2">Much of the BPM literature views business process design and implementation as a top-down process that … is built on strategic alignment and managerial control. While this view has enabled the design of many IT artifacts for …-hierarchical decomposition and social design processes. Organizational routines have ostensive and performative aspects, forming a mutually …