Corporate management in today’s international companies has become increasingly complex. To cope with the growing challenges, information technology (IT)-based management control systems (MCSs) covering reporting, planning, and consolidation have been deployed. Despite their tradition in...

Digital natives increasingly populate organizations’ management. These new-generation managers more naturally accept management support systems (MSS), but also have higher expectations about how they should accommodate their individual user preferences. As a result, managers question MSS that...