IMERI, Shpend; KEKÄLE, Tauno - In: Business Excellence and Management 3 (2013) 3, pp. 5-21
The study focuses on the understanding of the impact of Total Quality Management (TQM) in firms in South-East Europe (SEE). One hundred structured in-depth interviews were conducted with a mixture of firms in SEE, mainly with middle and top level managers. The main fact of the study is that...