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~isPartOf:"Business Horizons"
~language:"und"
~person:"Bitner, Mary Jo"
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The service imperative
Bitner, Mary Jo
;
Brown, Stephen W.
- In:
Business Horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10005333240
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