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Martin, Ian; Cheung, Yen - In: Business Process Management Journal 6 (2000) 2, pp. 113-121

To remain competitive many businesses in the 1990s have undertaken business process re‐engineering (BPR) projects re‐organizing and re‐structuring their business operations. At the same time the need for an IT business solution has enabled integrated business packages such as SAP’s R/2...

Persistent link: https://www.econbiz.de/10014687432

Integrating business processes for global alignment and supply chain management

McAdam, Rodney; McCormack, Daniel - In: Business Process Management Journal 7 (2001) 2, pp. 113-130

This paper presents a qualitative study of the integration of supply chain management and business process management … Corporation’s recent market repositioning and current supply chain integration activities. The study concludes that, while there … is little evidence of research exploring the integration of processes extending throughout supply chains, some businesses …

Persistent link: https://www.econbiz.de/10014687457

ERP and application integration

Themistocleous, Marinos; Irani, Zahir; O’Keefe, Robert M. - In: Business Process Management Journal 7 (2001) 3, pp. 195-204

During the 1990s, companies focused on the adoption of enterprise resource planning (ERP) systems to solve integration … integration (AI) problems, this paper proposes to identify, analyse and present the problems of ERP systems, as well as examining … over the Internet. Responses show that ERP systems amplified the need for integration, as existing systems have to be …

Persistent link: https://www.econbiz.de/10014687461

A framework for designing a workflow‐based knowledge map

Kang, Intae; Park, Yongtae; Kim, Yeongho - In: Business Process Management Journal 9 (2003) 3, pp. 281-294

the automobile industry. The integration represents an exploratory effort to combine process management and contents …

Persistent link: https://www.econbiz.de/10014687519

Strategic issues in customer relationship management (CRM) implementation

Bull, Christopher - In: Business Process Management Journal 9 (2003) 5, pp. 592-602

case study illustrates that CRM is a complex and holistic concept, organised around business processes and the integration …

Persistent link: https://www.econbiz.de/10014687535

Understanding customer relationship management (CRM)

Chen, Injazz J.; Popovich, Karen - In: Business Process Management Journal 9 (2003) 5, pp. 672-688

Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company's customers. It is an integrated approach to managing relationships by focusing on customer retention and relationship development. CRM has evolved from advances in...

Persistent link: https://www.econbiz.de/10014687540

Logical channels: using web services for cross‐organizational workflow

Nickerson, Jeffrey V. - In: Business Process Management Journal 11 (2005) 3, pp. 224-236

Purpose – This paper seeks to establish a design for cross‐organizational workflow based on logical channels of communication. A set of scenarios is established which can be used to test the effectiveness of future architectures. Design/methodology/approach – Starting with scenarios based...

Persistent link: https://www.econbiz.de/10014687604

Modeling and managing collaborative processes over the internet

Cai, Jian; Lu, Stephen C‐Y.; Grobler, François; … - In: Business Process Management Journal 11 (2005) 3, pp. 255-274

Purpose – Collaborative processes are relatively complex and are therefore difficult to handle. Representing the joint processes and capturing the interactions among stakeholders in a structured way are critical to improve the collaboration productivity. This paper aims to present a generic...

Persistent link: https://www.econbiz.de/10014687606

Internet technology to achieve supply chain performance

Jonsson, Seth; Gunnarsson, Claes - In: Business Process Management Journal 11 (2005) 4, pp. 403-417

Purpose – The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link. Design/methodology/approach – The study is based on the expressed...

Persistent link: https://www.econbiz.de/10014687613

Insights into triple bottom line integration from a learning organization perspective

Jamali, D. - In: Business Process Management Journal 12 (2006) 6, pp. 809-821

challenge of triple bottom line integration. Originality/value – Linking two traditionally separate and encapsulated areas of …

Persistent link: https://www.econbiz.de/10014687683