The objective of this e-book is to try to clarify the connection between the notions of goal and business process. The issue is a follow-up to the discussions at the Workshop on Goal-Oriented Business Process Modelling held in London on 2 September 2002. The papers cover a wide spectrum of...

Covers -- Editorial advisory and review board -- Guest editorial -- The curve of knowledge transfer: a theoretical model -- Knowledge transfer in interorganizational partnerships: what do we know? -- Knowledge transfer and managers turnover: impact on team performance -- Patenting or not? The...

Purpose – The purpose of this paper is to address a theoretical gap in the business process management (BPM) literature on factors that influence the acceptance and use of business process modelling (PM) in organisations. The paper seeks to contribute to theory building and practice in BPM...

Purpose – This paper aims to present a case study of the application of a methodology that represents an innovative strategy that integrates researches on interaction design and business process management with practical implications. This methodology is devoted to aligning the needs of...

Purpose – The purpose of this paper is to identify organizational challenges that drive enterprise content management (ECM) adoption from a process point of view. Design/methodology/approach – The presented results are grounded in both the academic literature on ECM and qualitative data from...

Purpose – British empirical research suggests culture and change have contributed to every lean failure. Whilst prevailing research implies that successful lean implementations lead to a profitable organisation, it focuses upon the low numbers of successful lean conversions. The purpose of...

Purpose – The purpose of this paper is to clarify how end‐users' tacit knowledge can be captured and integrated in an overall business process management (BPM) approach. Current approaches to support stakeholders' collaboration in the modelling of business processes envision an egalitarian...

Purpose – Maturity models are a prospering approach to improving a company's processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to...

Purpose – The purpose of this paper is to present a comparison of a number of business process mining tools currently available in the UK market. An outline of the practice of business process mining is given, along with an analysis of the main techniques developed by academia and commercial...

Purpose – Retail banking is mass market banking where individual customers use local branches of large commercial banks for services such as savings and checking accounts, mortgages, personal loans, car loans, debit cards, credit cards, insurance and other value added services. The purpose of...