Bisogno, Stefania; Calabrese, Armando; Gastaldi, Massimo; … - In: Business Process Management Journal 22 (2016) 1, pp. 56-74
Purpose – The purpose of this paper is to provide a method for analysing and improving the operational performance of business processes (BPs). Design/methodology/approach – The method employs two standards, Business Process Modelling Notation (BPMN 2.0) and Business Processes Simulation...
