Purpose – The purpose of this paper is to analyse how a Brazilian public research centre implemented business process management (BPM) highlighting the challenges of change that have to be dealt with in the stage developed by this organisation. Design/methodology/approach – The first author...

Purpose – This paper focuses on organizational change through the business process management approach. While “business process modeling” permits understanding process activities and their activities with other participants, “current reality tree (CRT)” technique promotes the...

Purpose – The purpose of this paper is to create a conceptual proposal that considers the relevant aspects to guide the promotion and evolution of corporate sustainability performance measurement systems (SPMSs) from a perspective of business process management. Design/methodology/approach –...