important aspects of a successful relationship. Findings – The outsourcing services market has exploded in recent years as more … and more companies recognize the benefits of outsourcing to qualified firms. Competition among the many outsourcing firms … that presently exist is fierce, and will get even more competitive in the coming years. Outsourcing is an emotional …

Purpose – Offshore outsourcing of non‐core business process has rapidly evolved as a ubiquitous organisational … phenomenon. However, failure to follow a clear, systematic and effective outsourcing strategy to evaluate threats, uncertainties … outsourcing initiative. This paper attempts to collate and exemplify the distinct qualifying processes accommodating contractual …

Purpose – This paper sets out to classify business process outsourcing (BPO), linking it to service level agreement …

Purpose – This paper aims to aid in understanding the motivations for information system (IS) outsourcing decision and …. Practical implications – Amidst the complexity involved in any IS outsourcing endeavour, the management of a bank may learn some … example of IS outsourcing implementation in the banking sector of a developing country.  …

Purpose – The goal of this research is first to investigate the outsourcing needs of small and medium enterprises (SMEs …, the outsourcing needs are analyzed against the characteristics of the companies such as company size, operating … environment, culture and information technology maturity. Lastly, integrated business process outsourcing (BPO) service models are …

Purpose – This paper sets out to review the different types of outsourcing, its drivers and process, and to identify … on a review of literature. Findings – Outsourcing helps the organisation to achieve higher levels of value creation for … the final customer. Drivers of outsourcing emanate from organisational initiatives, improvement focus, financial and cost …

establish, by factor analysis, that outsourcing can be a key intervention achieving the triple objective of flexibility, agility … employs structural analysis to draw an interventional roadmap to facilitate value chain outsourcing. Findings – The paper … finds that by outsourcing activities processes, organizations can deliver better value to the customer. Originality …

Purpose – Business process outsourcing (BPO) has become so prevalent that a new term, the extended enterprise, has …

offshore business process outsourcing (BPO), especially in the case where service provider's language is different from client …

process. Outsourcing has been broadly accepted due to the extensive and useful business need they provide, even in those …. Design/methodology/approach – The paper proposes a cimosa, O3ML and business outsourcing process using DMADV methodology …