Purpose – This paper aims to present a conceptual framework for selecting and developing e‐government applications as … part of an overall coherent strategy of e‐government service delivery (EGSD). Design/methodology/approach – The framework … proposed in this paper builds on and expands prior literature in the areas of e‐government and service delivery in …

interact in an emerging e‐government environment. Design/methodology/approach – A discriminant model was developed to test the … ability to distinguish between the perceptions of high and low importance of six major e‐government functions as a function of … a four‐item strategic e‐government readiness scale. An empirical study of a municipal government supported the …

rather small government (such as that of Schleswig‐Holstein) must be aware of its strategic goals and step ahead carefully in …

Purpose – To investigate the role of business process redesign (BPR) in creating citizen‐centred e‐government. Design … BPR was instrumental in the movement to e‐government in Ireland. A case study is presented detailing how the Irish … Government's e‐government strategy was devised and implemented. Findings – This paper details how 50 government authorities were …

traditional services, and examine models that attempt to define the maturity of local government electronic service delivery … government web sites in Victoria, and the second part involved an in‐depth case study with one local government. Findings – The … findings suggest that conventional linear e‐commerce and e‐Government maturity models are not applicable in the case of local …

Purpose – In order to understand the range of e‐government initiatives that occur in practice, this study aims to … case briefly describes the TylerTexas e‐government portal, an initiative that illustrates government‐to‐citizen and … government‐to‐business applications. The second case describes a city/county government information technology integration effort …

services in the local government domain. Design/methodology/approach – This paper describes the development and early stage … element of their e‐government activities, enabling the councils to meet Central Government targets in this area. The intention … other countries. The study will be of particular relevance to those interested in local government, which, it has been …

from 201 users from four electronic government (EG) agencies in Malaysia. The technological factors were represented by IS …

Purpose – The purpose of this paper is to provide a technique that helps in completing the automation cycle in e‐government … and e‐business transactions. Some e‐government and e‐business transactions require the physical intervention of a user or …. Practical implications – The suggested technique will greatly improve and speed e‐government and e‐business transactions …

throughout the literature is that e‐service in the public sector necessitates closer working relationships between government …