Mendibil Telleria, Kepa; Little, Derek; MacBryde, Jill - In: Business Process Management Journal 8 (2002) 4, pp. 338-350
Efficient teamwork has been shown to be a key element for improving business process performance and, as a consequence, organisational performance. As a result of this, improving management and measurement of team performance has captured the interest of many organisations intending to increase...