Subba Rao, S.; Metts, Glenn; Mora Monge, Carlo A. - In: Business Process Management Journal 9 (2003) 1, pp. 11-32
The 1990s have witnessed the proliferation and hypergrowth of the Internet which, combined with traditional IT technologies, is creating a global, and cost‐effective platform for businesses to communicate and conduct commerce. Because of today’s shrinking world, companies must create new...
