Barber, K.D.; Dewhurst, F.W.; Burns, R.L.D.H.; Rogers, … - In: Business Process Management Journal 9 (2003) 4, pp. 527-542
Many companies are taking a process view as a result of business‐process re‐engineering exercises, statutory compliance (e.g. Securities and Futures Authority), reaction to market forces (e.g. to achieve accreditation under ISO9001:2000 or BS5750) and the promotion of integrated computer and...