Business process redesign (BPR) is a management technique to radically transform organizations for dramatic improvement. Information technology (IT) plays a critical role in BPR. The present study examines the links between IT infrastructure and BPR. The moderating effects of industry type, and...

Purpose – The paper aims to propose a web‐based “intermediation hybrid architecture” for a workflow management system that integrates services by exploiting and combining the advantages of strict centralized topologies that use workflow engines, with totally distributed systems which use...

Enterprise resource planning (ERP) software is the dominant strategic platform for supporting enterprise‐wide business processes. However, it has been criticised for being inflexible and not meeting specific organisation and industry requirements. An alternative, best of breed (BoB),...

As businesses world‐wide begin to adopt enterprise resource planning (ERP) systems in increasing numbers, academics are deciding how to utilise these types of systems in information systems (IS) curricula. Alliances with some of the ERP vendors have enabled some universities to develop...

This paper discusses the design of a problem‐based learning approach that seeks to embed industrial knowledge in the enterprise resource planning (ERP)‐related curriculum of universities. It describes a project that is developing a business reference model for public administration. This...

In this paper we detail the results from an empirical study concerning differences in characteristics of the enterprise resource planning (ERP) system selection process between small or medium and large sized organizations. In particular we address the fields of software packages considered and...

In 1998 J.P. Morgan’s analysts forecast that the market for e‐CRM (customer relationship management) solutions would grow rapidly. Since then more than 700 e‐CRM firms have emerged. The convergence of information technologies caused enterprise information systems providers to add e‐CRM...

This paper describes a methodology for the structured development of manufacturing information systems based on a collaborative action research project. The methodology starts from the premise that a company has an enterprise resource planning (ERP) system in place. It can then be used to...

Workflow management includes concepts of special interest to the business organization field and for the automation of processes within a company. However, process modeling via workflow specifications and workflow management systems can be applied in any field where a workflow exists. The use of...

Information systems (IS) outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve economies of scale and specialization because their only business is information processing. The challenge of implementing,...