Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches...

Enterprise resource planning (ERP) systems not only have a broad functional scope promising to support many different business processes, they also embed many different aspects of the company’s organizational memory. Disparities can exist between those memory contents in the ERP system and...

This paper discusses the design of a problem‐based learning approach that seeks to embed industrial knowledge in the enterprise resource planning (ERP)‐related curriculum of universities. It describes a project that is developing a business reference model for public administration. This...

Among different BPR strategies and methodologies, one common feature is to capture existing processes and represent new processes adequately. Business process modeling plays a crucial role on such effort. This paper proposes a generic structure for modeling business processes in order to capture...

This paper describes a process of generating a new product idea based on activities observed in a real‐life case. A model is proposed that adapts the approach used by venture capitalists in developing new products. The application of this model draws empirical data from the field. Sometimes...

This paper aims to provide a review of information and communication technology (ICT) models and frameworks in the implementation of one communication technique namely electronic data interchange (EDI). The main body of this paper describes and explains the usage of these tools and any specific...

At present, many companies rely on third‐party applications and application services for (part of) their information systems. When applications from different parties are used together, an integration problem arises. This paper describes an integration approach based on the construction of an...

Many chain co‐ordinating initiatives fail due to a lack of trust in and resistance against supply chain co‐ordinators, unequally distributed benefits, opposing requirements of involved parties and asymmetric distribution of power. The goal of this paper is to provide insight into factors...

In the existing BPR methodologies there exists a big division in business analysis techniques due to the black and white approach used in most cases. In some of them, cost is the central issue, in others generic management or the successful use of IT. As a result business analysis techniques are...