Purpose – This paper seeks to elicit the challenges faced by the UAE dates industry in adopting and aligning its business strategy with the use of information system and information technology (IS/IT) within its operations. Design/methodology/approach – The adopted approach is based on the...

Presents and supports a process‐centered model of undergraduate business education for the core business curriculum and business school management, consistent with the trend toward process‐managed organizations. This model conforms to calls from the public, academic community, and business...

Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches...

Information technology (IT), in its myriad forms, is having a profound and palpable impact on IT users and their environments. Proposes and expounds on a framework of the roles of IT as an initiator, a facilitator, or an enabler. Illustrates the utilization of this framework by a review of the...

Communication aspects within organisational changes have received greater attention since the advent of business process re‐engineering. This fact has been attributed mainly to the necessity of eliminating a higher degree of human resistance on the implementation of such a project. Our...

A study of ABB, Shell and CP Group of companies in Thailand found that the scope and management of environmental scanning activities within organizations evolve continuously as a result of volatility of the environment and the diverse nature of businesses. In the case of ABB and Shell the...

We embarked on a case study to explore one organization’s experiences with radical change for the purpose of uncovering how they achieved success. The organization we examined was Honeywell Inc. in Phoenix, Arizona, USA. From the interview data, we were able to devise a set of ten lessons to...

This paper presents a qualitative study of the integration of supply chain management and business process management activities. It reviews published literature in both fields and a number of supporting areas, revealing a minimal overlap in the research. A number of case studies of progressive...

Satisfying customers is the best method for organizations to gain competitive advantage. To deliver quality services to customers, we need to understand their expectations. Given accurate understanding of expectations, customer service, which can be regarded as a process that consists of several...

Examines the problems, and the limitations, of the use of process mapping techniques in the light of sociotechnical experience in systems analysis. To do this, first, the fundamental characteristics of the various process mapping techniques are illustrated, highlighting how these can be...