Moatari-Kazerouni, Afrooz; Bendavid, Ygal - In: Business Process Management Journal 23 (2017) 2, pp. 448-466
Purpose Since mid-2000s, hospitals have begun implementing radio-frequency identification (RFID) technology in order to … change management project. While implementing RFID technology can benefit hospitals by improving business processes and … workflows, the adoption is still slow, especially for managing surgical instruments. It is, hence, crucial to compare the …