Purpose – The aim of the research is to discuss the design and development of a mobile application using two technologies known as software agent (SA) and mobile web services. Design/methodology/approach – The objectives were achieved by testing the integration of SAs and mobile web services...

Purpose – To show that developing proprietary software is the best alternative for many small and medium‐sized enterprises (SMEs). Full control of the software makes it possible to remain flexible and dynamic, and to conform to the need of the customer at any time....

Purpose – Component‐based software development is a potential reuse paradigm for the future. While the required technologies for a component‐style system development are widely available (e.g. Sun's Enterprise Java Beans), the breakthrough of the component paradigm in business application...

Purpose – The purpose of this paper is to investigate the role and impact of business process management (BPM) in successful enterprises system (ES) software package implementation. Design/methodology/approach – A literature review was conducted to understand the critical success factors in...

Purpose – The purpose of this paper is to investigate the impact of such contingency factors as top management support, business vision, and external expertise, on the one hand, and enterprise resource planning (ERP) system success, on the other. Design/methodology/approach – A conceptual...

Purpose – The purpose of this paper is to expose and discuss the problems and suggests solutions for software development process in a large organization. Design/methodology/approach – A case study approach was adopted in this paper. The case studies reengineering project in computer...

Purpose – The aspect‐oriented (AO) paradigm is first proposed to deal with programing modularity issues, but different researchers have been exploring AO concepts in the designing and definition of software systems. The goal of this paper is to discuss and present a proposal that addresses...

Purpose – Although software systems used to automate business processes have been becoming rather advanced, the existing practice of developing and modifying graphical process models in those software systems is still primitive: users have to manually add, change, or delete each node and arc...

Purpose – The purpose of this paper is to clarify how end‐users' tacit knowledge can be captured and integrated in an overall business process management (BPM) approach. Current approaches to support stakeholders' collaboration in the modelling of business processes envision an egalitarian...

Purpose – The purpose of this paper is to develop a new approach to investigate complex processes, such as software development processes, using business process modeling. Design/methodology/approach – The paper presents an investigation into the use of role activity diagramming (RAD) to...