Zhao, Yuancheng; Peng, Qingjin; Strome, Trevor; Weldon, Erin - In: Business Process Management Journal 21 (2015) 3, pp. 564-585
Purpose – The purpose of this paper is to introduce a method of the bottleneck detection for Emergency Department (ED) improvement using benchmarking and design of experiments (DOE) in simulation model. Design/methodology/approach – Four procedures of treatments are used to represent ED...