Purpose – The paper aims at providing a conceptual framework based on clearly defined concepts and notions, which integrates goals into process modeling and specifically distinguishes goals from soft‐goals or business measures. The application of this framework facilitates a systematic use...

Purpose – Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re‐engineering. Two problems arise in connection to using best practices: how to find a best practice that...

Purpose – The purpose of research is to examine the communication optimization theory by comparing two business process representation approaches and related redesign guidelines through an experiment. Design/methodology/approach – The experiment examined two process representation approaches...

Purpose – To provide guidelines in the form of a procedural model for e‐government‐indicated business process reengineering (BPR) projects in public administrations. Design/methodology/approach – A range of recently published works, which aim to provide practical advice for...

Purpose – This paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process analysts and managers of...

Purpose – This second part of the paper summarizes typical pitfalls as they can be observed in larger process modeling projects. Design/methodology/approach – The identified pitfalls have been derived from a series of focus groups and semi‐structured interviews with business process...