Purpose – In this paper we present a roadmap for the elicitation of business rules based on different stakeholders' perspectives, in order to facilitate the processes of structuring, organizing and expressing business tactic and policy in a way that it is close to the business milieu and...

Purpose – The main objective of this paper is to investigate information system (IS) supported coordination in knowledge‐intensive business processes. These are business processes that cannot be pre‐defined as their models evolve during process execution from the accumulated experience....

Purpose – This paper focuses on the process mapping of two medical clinics and the events presently under‐way to design, implement, and maintain an integrated information system with two other health‐care entities. Design/methodology/approach – The paper is part of a larger research...

Purpose – In the last decade, bureaucratic organizational hierarchies have been increasingly replaced with flatter organizational forms, bringing together people from different disciplines to form project teams within and between organizations. Distributed project teams often are...

Purpose – This paper investigates the potential of dynamic process modelling as an approach for addressing the problem of information systems (ISs) evaluation in the context of organisational change. Design/methodology/approach – A real‐life case study is discussed, showing how dynamic...

Purpose – The purpose of this paper is to show how workflow management can be applied in the context of business networking. Design/methodology/approach – The paper looks at workflow management systems (WfMSs) as an enterprise integration tool and, as such, it shows that WfMS require an...

Purpose – The goal is to examine the relationship between business process improvement initiatives (BPII), information systems (ISs) integration, and customer focus. Design/methodology/approach – The data for the study were collected at the divisional levels from a list of “Fortune 500”...

Purpose – Considering IS as an integral part of the Indian firms under the purview of this study the paper seeks to investigate the TQM‐IS relationship. Describing total quality management (TQM) on the basis of five principles: top management commitment, customer‐centric advancements,...

Purpose – This paper seeks to elicit the challenges faced by the UAE dates industry in adopting and aligning its business strategy with the use of information system and information technology (IS/IT) within its operations. Design/methodology/approach – The adopted approach is based on the...

Purpose – This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions. Design/methodology/approach – Using a survey method, data were gathered from 201 users from four electronic government...