Statistical process control (SPC) is a powerful technique which organisations can use in their pursuit of continuous improvement of both product and service quality. Many organisations in the UK are still learning about the successful introduction, development and implementation of SPC, even...

Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution to an organisation's information system needs. During the last decade, ERP systems have received a significant...

Purpose – This paper seeks to describe what makes an outsourcer/client relationship successful and what outsourcers can do to ensure the longetivity of their client relationship. Design/methodology/approach – The authors discuss several important aspects of a successful relationship....

Purpose – Enterprise resource planning (ERP) systems are software packages that allow companies to have more real time visibility and control over their operations. This paper aims to investigate and analyze common circumstances that occur within most ERP projects, and determines the areas...

Purpose – As organizations attempt to deal with change that is transforming, research has identified factors that need to be present in order to optimize the change transformation. The purpose of this research paper is to focus on those critical success factors. Design/methodology/approach –...

Purpose – The purpose of this study is to develop a methodology to help manufacturers determine and rank key internal business processes based on critical success factors (CSF). Design/methodology/approach – First, company CSF and key performance measures were determined based on vision,...

Purpose – To explore the current literature base of critical success factors (CSFs) of ERP implementations, prepare a compilation, and identify any gaps that might exist. Design/methodology/approach – Hundreds of journals were searched using key terms identified in a preliminary literature...

Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE). Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on...

Purpose – The goal of this paper is to discuss critical success factors (CSF) for implementing enterprise portals by comparing them with CSF for ERP implementations. Design/methodology/approach – In order to identify and rank CSF for portal implementations, the paper followed a...

Purpose – The purpose of this paper is to investigate the role and impact of business process management (BPM) in successful enterprises system (ES) software package implementation. Design/methodology/approach – A literature review was conducted to understand the critical success factors in...