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Goal-oriented Business Process Modeling.

Bider, Ilia - 2005

The objective of this e-book is to try to clarify the connection between the notions of goal and business process. The issue is a follow-up to the discussions at the Workshop on Goal-Oriented Business Process Modelling held in London on 2 September 2002. The papers cover a wide spectrum of...

Persistent link: https://www.econbiz.de/10012685339

Knowledge Transfer and Organizational Performance and Business Process : Past, Present and Future Researches

Lombardi, Rosa - 2019

Covers -- Editorial advisory and review board -- Guest editorial -- The curve of knowledge transfer: a theoretical model -- Knowledge transfer in interorganizational partnerships: what do we know? -- Knowledge transfer and managers turnover: impact on team performance -- Patenting or not? The...

Persistent link: https://www.econbiz.de/10013041911

Process management tasks and barriers: functional to processes approach

Aparecida da Silva, Lucia; Pelogia Martins Damian, Ieda; … - In: Business Process Management Journal 18 (2012) 5, pp. 762-776

Purpose – Migration from the traditional management model to the BPM (business process management) approach results in improved process performance. In order to promote BPM, it is necessary to have an organizational approach that defines the necessary tasks of the processes' project,...

Persistent link: https://www.econbiz.de/10014687954

Practices of knowledge intensive process management: quantitative insights

Işik, Öykü; Mertens, Willem; Van den Bergh, Joachim - In: Business Process Management Journal 19 (2013) 3, pp. 515-534

Purpose – In contemporary businesses, the importance of knowledge workers and the knowledge intensive business processes (KIBPs) is ever increasing, yet they seem very hard to control and manage. The purpose of this paper is to grasp the specific characteristics of KIBPs and how they differ...

Persistent link: https://www.econbiz.de/10014687989

Are PMS meeting the measurement needs of BPM? A literature review

Keong Choong, Kwee - In: Business Process Management Journal 19 (2013) 3, pp. 535-574

Purpose – The purpose of this paper is to identify the fundamentals of a performance measurement system (PMS), in order to ascertain if they satisfy the measurement requirements of business process management (BPM) by means of a systematic review of the literature. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014687990

A framework for the alignment of business model and business processes

Solaimani, Sam; Bouwman, Harry - In: Business Process Management Journal 18 (2012) 4, pp. 655-679

Purpose – The creation of a service is enabled by a “strategic‐level” business model (BM), while the implementation or execution of the service is described by “operational‐level” business processes (BPs). In many innovation projects, especially trans‐sector projects, a lack of...

Persistent link: https://www.econbiz.de/10014687950

Need for sustainable global business model in software outsourcing

Mathur Jain, Daisy; Khurana, Reema - In: Business Process Management Journal 19 (2013) 1, pp. 54-69

Purpose – The purpose of this paper is to study sustainability of the global business model of software outsourcing … used for the stated purpose. Findings – The paper studies trends in software industry and outsourcing models, which Indian … subsequently the paper concludes by stating the need for a sustainable global business model in software outsourcing from Indian …

Persistent link: https://www.econbiz.de/10014687970

The development of service provider’s BPO-IT framework

Ikerionwu, Charles; Edgar, David; Gray, Edwin - In: Business Process Management Journal 23 (2017) 5, pp. 897-917

-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an …-house provision of software required to process client services. A research exploring BPO service providers from a top outsourcing …

Persistent link: https://www.econbiz.de/10014688681

Experiences from knowledge management implementations in companies of the software sector

Apostolou, Dimitris; Mentzas, Gregoris - In: Business Process Management Journal 9 (2003) 3, pp. 354-381

The Know‐Net knowledge management solution, that includes a theoretical framework, a consulting method and a software … software sector. It outlines how specific business areas such as an R&D unit, the bid management process and collaboration …

Persistent link: https://www.econbiz.de/10014687523

Business process modelling, simulation and reengineering: call centres

Doomun, Razvi; Vunka Jungum, Nevin - In: Business Process Management Journal 14 (2008) 6, pp. 838-848

Purpose – The purpose of this paper is to develop a flexible framework through which business processes can be modelled, simulated and reengineered in a cost‐effective way. Design/methodology/approach – This paper is mainly based on a review of the literature and the methodology is...

Persistent link: https://www.econbiz.de/10014687779