Paoloni, Paola; Cesaroni, Francesca Maria; Demartini, Paola - In: Business Process Management Journal 25 (2018) 1, pp. 185-201
Purpose: The importance of relational capital for the university has grown enormously in recent years. In fact, relational capital allows universities to promote and emphasize the effectiveness of the third mission. The purpose of this paper is to propose a case study involving an Italian...