Purpose – The aim of the research was to develop a model for establishing and maintaining alignment of purpose in business change initiatives. Design/methodology/approach – The research methodology combined a synthesis of the literature across the diverse fields of change leadership, project...

Purpose – The purpose of this paper is to develop a framework and a reference process for achieving channel alignment in companies that use traditional and electronic marketing channels. Instruments for gathering and structuring of information on channel deployment are proposed and integrated...

Purpose – The purpose of this paper is to discuss business processes as building‐blocks of organisational capabilities and outsourcing of business processes as a viable management approach to building strategic organisational capabilities. Design/methodology/approach – The paper develops a...

Purpose – Business process implementation has been primarily seen as a redesign of the workflow with the consequent organizational change assumed to be taking place automatically or through a process of “muddling through”. Although evidence suggests that 70 per cent of business process...

Purpose The purpose of this paper is to discuss improvement of the business of health care delivery through the application of systematic problem solving. This was strengthened by recurrence prevention through standardization at every level transforming into culture. Design/methodology/approach...

Purpose – To elaborate a methodology enabling organizations to define their strategic processes among other processes. Design/methodology/approach – A case study approach has been chosen due to the nature of this research. Case study research method is qualitative method but it can be...

Purpose – The purpose of this paper is to define the strategic processes or processes with strategic nature of investment companies (ICs). This goal is achieved by proposing a methodology for selecting strategic processes among the processes of ICs based on the Balanced Scorecard (BSC)...

Purpose – The rapid intensification of the internet and electronic commerce diffusion has given rise to electronic business process management (e‐BPM) which enhances the overall connectivity of the business processes. However, when confronted by the range of e‐BPM best practices (e‐BPM...

Businesses face increasing competition in local, international and global markets where responsiveness to changes within these markets is the key to success and survival. Consequently business strategies need to be consistently re‐defined to effectively reflect the different requirements of...