as they move toward servitization. The authors proceed in two steps. First, the authors explore the capabilities needed … in servitization with a qualitative multiple case study. Second, the authors link the identified capabilities to the … servitization steps that were derived from prior literature. Design/methodology/approach Based on earlier servitization literature …

servitization strategy in a manufacturing firm. Design/methodology/approach – In order to reach the paper aim, an inductive single … simultaneously address both servitization and knowledge management topics, the case study findings show five connections points … of a good knowledge management system can facilitate the implementation of a servitization strategy. Research limitations …