Purpose – This paper seeks to describe what makes an outsourcer/client relationship successful and what outsourcers can do to ensure the longetivity of their client relationship. Design/methodology/approach – The authors discuss several important aspects of a successful relationship....

Purpose – Enterprise resource planning (ERP) systems are software packages that allow companies to have more real time visibility and control over their operations. This paper aims to investigate and analyze common circumstances that occur within most ERP projects, and determines the areas...

Purpose – As organizations attempt to deal with change that is transforming, research has identified factors that need to be present in order to optimize the change transformation. The purpose of this research paper is to focus on those critical success factors. Design/methodology/approach –...

Purpose – The purpose of this study is to develop a methodology to help manufacturers determine and rank key internal business processes based on critical success factors (CSF). Design/methodology/approach – First, company CSF and key performance measures were determined based on vision,...

Purpose – To explore the current literature base of critical success factors (CSFs) of ERP implementations, prepare a compilation, and identify any gaps that might exist. Design/methodology/approach – Hundreds of journals were searched using key terms identified in a preliminary literature...

Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE). Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on...

Purpose – The goal of this paper is to discuss critical success factors (CSF) for implementing enterprise portals by comparing them with CSF for ERP implementations. Design/methodology/approach – In order to identify and rank CSF for portal implementations, the paper followed a...

Purpose – The purpose of this paper is to investigate the role and impact of business process management (BPM) in successful enterprises system (ES) software package implementation. Design/methodology/approach – A literature review was conducted to understand the critical success factors in...

Purpose – The purpose of this paper is to develop a quantitative model which helps enterprise resource planning (ERP) implementers in Egypt to predict their implementation success as a function of achieved critical success factors and the organizational culture. Design/methodology/approach –...

Purpose – The purpose of this paper is to propose how to minimize the risks of implementing business process reengineering (BPR) by measuring readiness. For this purpose, the paper proposes an assessment approach for readiness in BPR efforts based on the critical success and failure factors....