Purpose – The overall purpose of this study is to inform practitioners about the levers for improving their employee portals. Design/methodology/approach – The authors introduce a theoretical model that is based on the DeLone and McLean IS success model, which considers the specific...

Many of today's organizations already have a strong integration of groupware systems within their IT‐infrastructure. The shared databases of these groupware systems form organizational memories, which comprise the complete knowledge of an organization collected over the time of its existence....

Purpose: The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated....